A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example
碩士 === 國立交通大學 === 管理學院碩士在職專班運輸物流組 === 92 === ”logistics” has become a necessary condition for enterprises to gain margin for surviving.So, the logistics corporations especially needs to promote the service performance, and to survive in a competitive environment.This study focuses on the investigati...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/27pw7r |
| Summary: | 碩士 === 國立交通大學 === 管理學院碩士在職專班運輸物流組 === 92 === ”logistics” has become a necessary condition for enterprises to gain margin for surviving.So, the logistics corporations especially needs to promote the service performance, and to survive in a competitive environment.This study focuses on the investigation form this company and it’s customers’ view to measure the performance of delivery service.According to the research, some valuable results reflect in the following aspects. The senior management of this company and customer have a common expectation on delivery service,but need to erase the gap of customer satisfaction.And it should pay special attention to the clothing retail stores on agent brand.
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