The study and discussion of the interactive relationship between leaders and followers with reference to transformational leadership method-using Taipei Rapid Transit Corporation Muzha Station Group

• Main Authors: Patrick Tsao, 曹忠文
• Other Authors: 張世熒
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/dsp4f3

碩士 === 銘傳大學 === 公共管理與社區發展研究所碩士在職專班 === 92 === The mind and attitude held by the leaders of public affairs in the modern times shall not be limited to dictatorship and top-to-bottom control, which is often observed in the traditional administration system. Instead, the leaders shall make use of their influences to promote the morale and efficiency of whole team and to eliminate resistances and fears. With reference to the concept of customer services, the leaders shall treat followers as if they were internal customers. Replacing leadership with services, guide the organization to adopt a corporate culture that exhibits high performance and quality. This research employs the staff members of Taipei Rapid Transit Corporation Muzha Station Group as its research target and adopts “behavioral research method” and “thesis selection research method” as its main research methods. The research also draws on related theories from within and outside of Taiwan, such as transformational leadership, communication, organizational citizenship behavior , morale, and customer orientation, in addition to the use of research methods including “literature survey method”, “participant observation method”, and “depth interview method” to study and discuss how could the directors at Muzha Station Group enhance and improve the interactive relationship with its employees by employing transformational leadership. By completing the generalized analysis, this research offers several other suggestions in addition to the research result recommendation derived from the basis of the research objective, hoping to provide some management level guidelines to staff members of Muzha Station Group as how to employ transformational leadership: 1.For senior employees, how should the management level staffs of the Muzha Station Group employ transformational leadership to help them regain the passion for the station works. 2.For inexperience employees, how should the management level staffs of the Muzha Station Group employ transformational leadership to help them get accustomed to the work environment. 3.How should the leaders interact with those followers who believe and currently in reality that they do not have any opportunity to be promoted, that leads to opposing opinions and deterring behaviors. 4.As for the violation incident of modifying IC Smart Card by station staff without prior consent, how could the management level staffs employ transformational leadership to mitigate the psychological harm to minimal and to prevent similar incidents from happening again. 5.How should management level staffs, who have never taken on the junior position before, interact with followers. 6.To organize periodic transformational leadership professional knowledge seminars. 7.To develop “promotional education” training lessons for organizational members that mutually connects learning with career planning.