A Study on the Churn of Telecom Data Circuit using Data Mining Techniques

• Main Authors: Yun-Long Fu, 傅雲龍
• Other Authors: C.H. Cheng
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/91798664892593762585

碩士 === 國立雲林科技大學 === 資訊管理系碩士班 === 91 === The Ministry of Transportation and Communications had issued three concession licenses of TypeⅠtelecommunications to Eastern Broadband Telecom、Sparq Telecom、Taiwan Fixed Network Telecom respectively from February 2001; counting the original Chunghwa Telecom , there are four telecom companies permitted to operate TypeⅠtelecommunications business, including renting out any rate of data circuit to meet the needs of the domestic market. As a result, fierce competition soon arises in the telecommunication market. In order to attract the clients, the providers come up with various favorable sale promotions, which make chaos in the telecommunication data circuit market. On the purpose of maintaining market share and reducing the downward problem of customer moving out, the providers choose to cut down profits to retain customers. According to statistics, however, the cost for a company to gain a new customer is as much as five to ten times more value than that of retaining an old customer. Therefore, the service providers spare no effort to retain old customers. Meanwhile, they try to analyze the attitudes of the customers with data mining technique, attempting to find out customers of the possible moving out and thus help companies to propose new marketing strategies. The study mainly applied the technique of Cluster Analysis, used IBM Intelligent Miner and MALAB as tools , and analyzed the customer’s withdrawal data with Neural Clustering、Demographic Clustering、Fuzzy c-Means Clustering ;then selected a best one of churn data to infer the result reasonably,The purpose is to find out the possible moving out of customers and products that are going downward in the market, and thus launches strategies against the problems. These will give an effective help to the company decision maker, particularly obvious benefits and improvements on the marketing strategy planning and the performance. The study expects to provide the conduct of data circuits of Telecom with the bonus effect of competitiveness improvement.