企業導入ERP系統之關鍵成功因素探討-個案分析

• Main Author: 蔡世賢
• Other Authors: 朱海成
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/53042565516355782382

碩士 === 東海大學 === 管理碩士學程在職進修專班 === 91 === With the advent of e-commerce and the development of information technology in recent years, the environment of market competition has been changed so rapidly that the traditional business model can’t be dealing with. Therefore, in facing the whole new challenge, the enterprise has to think about how to enhance its overall competence to maintain its sustainable competitive advantages. Meantime, on the other hand, the progress of information technology makes the use of information system nothing more than pure tool but upgraded to a sharp weapon for promoting the enterprise competence. Under the global strategy, an effectively total solution is needed to ensure the on-going business. Due to the integration is the main factor of success, the enterprise must release information for users without any limitation on time and space so that they can make right decision in time under different situations. Even though the development of e-commerce has become a trend, without the base of an ERP system to rely on, the enterprise may face the potential problem for resource integration, which might be unable to promote its overall efficiency. As a result, the ERP system is the backbone of enterprise in the environment of e-commerce. Furthermore, owing to its set-up cost and complexity for ERP is considered to be far more than regular software. It is necessary to study how it is implemented by enterprise. This paper is applied with case study method by taking three major points including company conditions, software system and consultant group service and capability to study how those variables affect the project. Considering the complexity, set-up cost, maintenance cost and required manpower for an ERP system to be much higher than the other software system, it is supposed far beyond the capability of small size firms to carry out. So, the selection for case study will be either middle size or large size firms, and the implementation for ERP should exceed one and half years at least. By focusing on these five chosen cases inclusive of Aerospace Industrial Development Corp., D-Link Corp., USI Corp., ADI Corp., and Zong-Cheng Paper Corp., this paper will present which factors should be considered in the initial stage of evaluation, what strategy should be taken for implementation, what relative variables should be mastered and what kind of risk factors should be controlled, and how they affect the project. Through out the collecting data and questionnaire, after comparing among these cases this paper discovers three factors, firm size, global strategy and introduction motive, are the main considerations for enterprise to introduce the ERP system. These had been truly reflected to enterprise conditions, capabilities and future planning at that time, rather than sunk into the wave of ERP blindly. Finally, on the basis of above this paper raises two conclusions for reference. 1. Provide the related variables that should be taken into account during the initial evaluation so as to make the project more smoothly and to reduce the potential risks as well. 2. Find out the critical success factors and the negative factors that enterprises should know well during the introduction of ERP system for those enterprises which would like to carry it our in the future so that the successful possibility might be increasing.