| Summary: | 碩士 === 國立臺灣大學 === 管理學院知識管理組 === 91 === Globalization and the rise of Internet are the two most dominant forces affecting the business world today. As the tide of Internet sweeping around the globe, enterprises are aggressively developing and establishing e-Commerce related applications such as Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Customer Relationship Management (CRM). The fast rising demand of IT support has astounded most IT departments within the enterprises and stretched out its resources. However, this phenomenon also presents the best opportunity for the enterprise to examine and distinguish the core and context of its IT operation. To meet the demand, other than the routine yet slow paced recruiting effort, IT outsourcing is also an alternative strategy. In the past decade, offshore outsourcing has particularly caught the attention with the wide spreading of globalization. Companies that leveraged offshore outsourcing have significantly gained the competitive edge over their peers in pricing, logistics, and time to the market.
The success of offshore outsourcing has become an emergent topic. Yet, its advantages also bring along associated risks. Will offshore outsourcing automatically bring about low cost, high quality service, and competitive advantage to the enterprises? This thesis will study the offshore outsourcing to define the prerequisite of enterprise in adopting the strategy, and also to identify the key success factors, including optimization strategy of local core and headquarter supportive manpower allocation in response to the ever-changing business environment to sustain the competitive advantage. Furthermore, it also studies the communication and managing processes between the offshore outsourcing provider and its client to ensure a successful operation in achieving the expected benefits.
This thesis takes a high-tech globalization company and selects its global, Japan, and Taiwan subsidiaries as the case study. It will describe in detail its offshore outsourcing operation model, covering the work scope, project management control, and service quality evaluation, for IT application development and maintenance.
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