| Summary: | 碩士 === 國立臺灣大學 === 商學研究所 === 91 === In the past way, administrative departments in the hospitals usually utilized the analysis of financial statement to measure the performance of infirmaries. However, just according to the financial reports, they do not image the competitiveness of the hospitals correctly. As a result, this research is devoted to develop a new set of performance evaluation analysis criteria to weigh the competitiveness of hospitals exactly.
The study is trying to use Porter’s diamond structure as the framework and the model of the world competitiveness from International Institute for Management Development as the research method to transform to the model of hospital competitiveness and hope to simplify the criteria of world competitiveness to describe the hospital competitiveness criteria suitably.
The methods of this research are analytic Hierarchy Process (AHP) and survey by questionnaire. First, this research makes use of references and focus group to take out some unappropriate criteria and choose the fit criteria for the hospital competitiveness. Second, it has to build the hierarchical structure and use the questionnaire to arrange the relational matrix by the hospital management and weigh the dimensions and criteria of the competitiveness.
On the other hand, this research is gathering the information about the medical center competitiveness by questionnaire and calculates the standard value to rank from the most to the least competitive by the IMD methods. Besides, this study is selected one medical center to make dimension analysis, strongest and weakest criteria analysis, and simulation analysis.
The results of this research are as the following
1. The variety level of hospitals has different weight on the competitive dimensions and criteria. Medical centers focus on the management dimension which has 37.1%, the district hospitals focus on productivity dimension which has 29.7%, the regional hospitals focus on management dimension which has 29.1%.
2. The ranking of the hospital competitiveness is the B＞A＞C＞D＞E from the questionnaire. We also find that the B medical center has the core competence in the management and human source dimensions.
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