以系統動力學探討航空公司機師知識管理與人力資源規劃之研究

• Main Author: 姚佩伶
• Other Authors: 黃崇興
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/63711169390168621569

碩士 === 國立臺灣大學 === 商學研究所 === 91 === Human resource management, especially the management of key people, is very important to the enterprise. Those people, for example, teachers, lawyers, doctors, pilots and so on have the professional skill which the organization needs for surviving. The organization spends lots of time and cost to recruit and train those people. Selecting the right people on the right time has become the important issue for each company. However, the actual operation is the essence of an enterprise management. Enterprise management not only simply focuses on specific department performance, but its strategy also emphasizes on the chain relation of each department which is concluded as a dynamic complex problem. The result of this research focuses on the causality and interaction among different departments in strategic planning. An airline company is chosen as the study object, and the simulation model is built to help the airline company to do the HR management with a systematic view, specifically, the systematic dynamic model of pilot recruiting when the airline company wants to expand their fleet. The need of human resource derives from the expanding plan of the fleet. Recruiting plan has to match the future development of the company. The department which makes the decision has to communicate with other departments to get the perfect match. The result of this research uses the system dynamic view to help the airline company to enlarge their thinking scope, and build up the dynamic model. Through the computer simulation, we can study the dynamic structure of the problem and pose the short-term policy and the long-term strategy to improve the service quality.