| Summary: | 碩士 === 國立臺灣大學 === 商學研究所 === 91 === Abstract
Matrix organization has many advantages and is widely adopted by businesses. However, it has disadvantages such as confusions in decision-making process, power struggle and causing individual stresses. This study investigates the relations between authority and responsibility, and its cause factors, with a purpose to clarify the confusion between authority and responsibility in decision-making among multi-functions in matrix organizations.
The main achievements of this study are: 1. Segregated the relation of authority and responsibility in decision-making process and summed up the standard issues in cross-functional conflicts of organizational decision-making in electronic components manufacturing industry. 2. Concluded 4 different decision process models as well as their cause factors at decision selection stage. They are (1) simple loop type decision model, (2) coupled loop type decision model, (3) feedback loop type decision model, and (4) compound loop type decision model.
Theoretical contributions of this study:
1. Using Hunt’s task analysis strategy, this study analyzed 78 organizational decision processes, and re-examined the general models of the structure of unstructured decision processes that Mintzberg concluded after studying 25 cases in decision development.
2. Different from Mintzberg’s inferring several decision process models based on findings at the decision development stage, this study brings about 4 decision process models from findings at the decision selection stage.
3. Mintzberg’s emphasis is on the analysis of elements constituting a decision process at the decision stage. Whereas, this study puts emphasis on the analysis of authorities and responsibilities of each decision role at different decision process models.
Practical contributions of this study:
The management matrix structure of authority and responsibility that this study defined can be applied to solve or decrease cross-functional conflicts in multi-functional structure caused by growth, expansion and mergers and acquisitions of corporations.
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