A STUDY ON ORGANIZATIONAL PERFORMANCE OF THE R.O.C. CIVIL SERVICES IN MULTIPLE-EVALUATION MODEL

• Main Authors: WANG, JHY-MING, 王志銘
• Other Authors: LIN, CHUNG-YI
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/03582112493342671397

碩士 === 國立臺北大學 === 公共行政暨政策學系碩士在職專班 === 91 === Although the global economy is deteriorating and government fiscal budget tightening, the demand for government services has not thereby decreased; on the contrary, it has increased greatly. As the condition of policy administration become more complex, it is crucial for every government to improve its administrative efficiency and to evaluate efficiency appropriately. The purpose for this research is that the study of the pattern of organization performance will provide colleagues working for government a deeper comprehension toward the evaluation of organization performance so that they are abele to examine and amend the current procedures and index of organization performance. Meanwhile, to explore such pattern in both theoretical and pragmatic aspects, and to take other countries’ experience into consideration, this research shall serve as a reference for our government to administer organization performance evaluation. This research contends that the success of organization performance evaluation lies in the pattern and index’s coverage of all dimensions of organizations. If performance evaluation is to succeed, we should build up a multi-dimension pattern and index, which include dimensions of organization structural, control, open, development, and differential system. Performance development is a process, which requires both persistency and full participation. Organization must construct a language to communicate strategies, implement the strategies persistently, contemplate the direction of organization development, evaluate the opportunities and treats of surroundings, and apprehend the expectation of external key persons and internal members. Than basing on past performance, selection of the right models to follow and prediction of future performance development, we can reflect the past, foresee the future, and learn about each other. Furthermore, we can guide the organization into the right direction by taking performance management and index as instruments to set up standards, evaluate performance, correct deviation and feedback on results. It is only through such pattern of performance evaluation will the organization be lead to fulfill their idea perspectives.