Emotional labor of nbound Service in Call Center
碩士 === 國立臺北大學 === 社會學系 === 91 === With the expansion of service industry, interacting with customers becomes the important part of labor process. Managers care about voice, facial expression, gestures of labors more and more. Hochschild named it ‘emotional labor’. In this essay, researcher interview...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/45845627402303097284 |