A Study of Interorganizational Knowledge Sharing inInformation System Outsourcing Processes

• Main Authors: Yi-Chuan Yang, 楊怡娟
• Other Authors: Tung-Ching Lin
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/47543892181259040690

碩士 === 國立中山大學 === 資訊管理學系研究所 === 91 === With the advancement of technology, knowledge management (KM) has become more and more important in research and practice. In the research of KM, researchers believe that organizations are abundant in knowledge, and the sharing of knowledge can utilize knowledge well. Therefore, how to share knowledge stored in organizations and individuals is the most important issue. Recently, firms take outside resources as potential sources of firm-addressable knowledge. By interacting with customers constantly, firms can get lots of valuable information and knowledge, such as market information, professional experiments and communication skills. Our research selects knowledge intensive service firms as the subject of research and tries to understand the processes of interorganizational knowledge sharing within the development of the information project. First, from literature review we found that knowledge sharing is affected by four factors: project’s background, characteristics of organizations, characteristics of knowledge, and characteristics of tasks. Because the processes of knowledge sharing are dynamic and complex processes, and there is no a well-defined framework, this research is an explorative research, using qualitative research method to carry out this research. This research uses multi-case research method to collect data from individual interviews and official documents. To analyze the data, we choose grounded theory as an analysis method to induce an explanative framework from our data. This research analyzes data from two aspects: affecting factors and stages of the project, trying to understand the factors affecting cross-organization knowledge sharing method and the progress of knowledge sharing in different stages of the project. We also found that information department will change the processes of knowledge sharing and two variations are found. Finally, this research concludes that the information department plays the very important role as a mediator for knowledge sharing, and firms can adopt it when there is a knowledge gap between firms and their clients.