A Study of Service Quality Toward Knowledge Management : The Case of The District of The Taipower Company.

• Main Authors: Wen-ying Weng, 翁文瑛
• Other Authors: Tsuang Kuo
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/21316049668803871691

碩士 === 國立中山大學 === 企業管理學系研究所 === 91 === There is no doubted that the enterprises have to face the changeful and competitive environments today. That is why the Taipower Company needs to gain competitive advantages by providing the best of service quality to the consumer in the power market. This study is expected to be useful to the Taipower Company on the point of service quality in the strategy of knowledge management. It is made use of measuring consumer perceptions of service quality and researched for what the types of knowledge management strategy will be based on them. A new model of customer knowledge management includes the task environment, several important dimensions or variables such as the strategy of knowledge management, customer knowledge management. It is discussed for the process of knowledge management and established the institution of knowledge management in the Taipower Company.