Constraint Programming Models for 7×24 Service Agent Scheduling Problem： A Case of Call Center Application
碩士 === 國立交通大學 === 運輸科技與管理學系 === 91 === For most service industries, the service agent scheduling or rostering is a major concern of the management because the high cost of service professionals can hardly be replaced by automated technology. In addition, the morale of the service crew highly relie...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/86317465156338405365 |