An Empirical Study on ERP Implementation Base on Critical Success Factors

• Main Authors: Chih-Ching Chen, 陳芝菁
• Other Authors: Yih-Ping Cheng
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/48429579890286623247

碩士 === 銘傳大學 === 資訊管理學系碩士在職專班 === 91 === Abstract A successful ERP system is mostly with a well-managed implementation process. The study is focused on ERP from implementation. First, the study summaries critical success factors (CSF) of implementing ERP from literatures. Then, the practical experiences of user companies, software providers and consultants were collected. This study tries to categorize different patterns of ERP implementation. This findings reveals：(1) Top management support and Personnel are two most important factors. Then, the next CSF are BPC and software configuration, Client acceptance, and Monitoring. The least factor is Legacy systems. (2) If there are discrepancy existed among ERP functionality, organization needs and ERP positioning, there exist some different patterns in importance and practical execution for certain CSF.