Quality Function Deployment as a Model in Assessing the Quality of Service in Hospital-A Case Study of Hemodialysis Unit in a Regional Hospital
碩士 === 高雄醫學大學 === 公共衛生學研究所碩士在職專班 === 91 === Abstract OBJECTIVES: The purpose of this study is to understand the gap between medical service and patient expectation in a hemodialysis unit, to establish a SERVQUAL scale system, to analyze the correlation among expected quality, the service...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/whqyd8 |