A Study of the Mobile Office In Business---Cases of Taiwan HP & Taiwan Microsoft

• Main Authors: Roget Chu, 朱永健
• Other Authors: John Hu
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/93242731022471979204

碩士 === 中原大學 === 企業管理研究所 === 91 === Abstract There have been a lot of seriously disastrous incidents in recent years, such as 911 accidents in the US, 921 Earthquake in Taiwan, and the Nari Typhoon and floods. Many people were homeless or did not have workplaces in the aftermath of these incidents. Enterprises come to realize the importance of distributed office locations. Especially, in the epidemic of the SARS since the second quarter of 2003, many executives of the traditional and IT industries found the urgent need of back-up offices or mobile offices. This investigation found that many global companies have provided every employee with a modem, allowing the employee to work from home by using their personal computers and internet/leased-line connections to the company. Tele-commuting or work at home finally becomes true in Taipei during the first half year of 2003. In light of the rising rent expense of office spaces and unpredictable natural or human disasters, this work found that the management should allow employee to work without a fixed office space by utilizing advanced telecommunication technologies in order to improve efficiency. Mobile offices are able to combine the multiple functions of work-from-home with Tele-commuting to achieve the effects of reduction of office rental costs, decrease employee stress and enhanced work efficiency which consequently would improve the operating competitiveness of enterprises. It will be a win-win-win outcome for the employees, enterprises, and the society at large. By using two case studies, this study interviewed two globally renowned high-tech companies, i.e. HP Taiwan and Microsoft Taiwan. The managers who take charge of the mobile office projects shared their successful experience in details. In summary, the following items need to be taken into considerations if any company wants to ensure a successful implementation of mobile offices. From the beginning of the mobile office project, the manager need to set up an appropriate task force, to educate all employees, and have full communication with employee. In addition, it would also be helpful to ask the employee in advance to visit the companies with successful implementation of mobile offices. On the operation side, enterprises need to deploy automated management systems by utilizing the advanced telecommunication and IT platforms. The benefits of implementing mobile offices would appear after 6 months from planning and communications, such as the reduction of rental cost, the rising of work efficiency, the increase of employee’s loyalty, and the improvement of competitive ability. In conclusion, the findings of this study may provide business with helpful references for future management’s operations.