Business Process Reengineering:Methodology and Application

• Main Authors: Chien-Hsun Lin, 林建勳
• Other Authors: James Chien-Liang Chen
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/17677158137406165001

碩士 === 中原大學 === 工業工程研究所 === 91 === Business Process Reengineering (BRP) is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in key performance indicators (KPI) such as cost, quality, service, and speed. BPR provides enterprises with ways of breaking through the difficulties and rapid changes. This research proposes a BPR reference procedure to facilitate an enterprise to implement BPR. The reference procedure is developed based on the literature from international and domestic journals as well as technical reports from industry. It consists of three phases: strategy forming, design and execution, and improvement and evaluation. The strategy forming phase uses a systematic approach to define the vision, goal and strategy of BPR. KPI are defined accordingly for performance evaluation. The design and execution phase analyzes and evaluates the status and problems of organization structure, business process, and information flow. In order to improve KPI, this phase forms the BPR organization and redesigns the enterprise resource, business process, and information system. This phase also conducts the risk analysis of BPR implementation. The evaluation and improvement phase scientifically evaluates KPI and conducts continuous improvement. Project management methodologies can be used in the entire three phases to facilitate the success implementation of BPR.