A Real-Time Problem-Solving System for Monitoring e-Commerce Environments

• Main Authors: Chin-Hsiang Wu, 吳志祥
• Other Authors: Judy C. R. Tseng
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/30519001562837322722

碩士 === 中華大學 === 資訊工程學系碩士班 === 91 === Electronic commence has become an important business model in recent years due to the advent of computer and network technologies. The number of enterprises that employ e-commerce systems to offer various on-line services has increased rapidly, and hence the issue of developing more effective e-commerce systems has attracted researchers from the fields of both computer science and business. One of the most challenging issues of e-commerce is the reliability of developed systems. The failure of an e-commence system will lead to significant loss since business transactions cannot be completed and the credit of the enterprise could be damaged. Usually a system failure cannot be predicted. It can be found only after users or the administrator discover the failure and resolve it. Currently, there are some monitoring systems of e-commerce systems developed. However, those systems can only notify system administrator after a failure occurs. They cannot predict possible failures and notify the system administrator to avoid the problem. This thesis proposes the development of an Event-Driven Control System (EDCS) which provide a reliability-oriented e-commerce environment. The system can monitor e-commerce systems on situations that may cause system failures, and do compensation procedures automatically, semi-automatically or manually to avoid the occurrences of failures. EDCS is helpful for the system administrator to monitor potential problems and avoid them, and hence the system reliability can be significantly improved.