A Study of Medical Service Failures and Service Recovery Practices with Critical Incident Analyses-Taking Regional Hospitals in Taoyuan Area as Examples
碩士 === 元智大學 === 管理研究所 === 90 ===
Main Authors: | Chin-Mien Wu, 吳錦棉 |
---|---|
Other Authors: | Hsiu-Ju Yen |
Format: | Others |
Language: | zh-TW |
Published: |
2002
|
Online Access: | http://ndltd.ncl.edu.tw/handle/32896921745567581072 |
Similar Items
-
A Study of National Tax Service Failure and Service Recovery Practices-Taking National Tax Administrations in Taoyuan County Area as Examples
by: Wen-Te Tsai, et al.
Published: (2004) -
Explore the relationship among knowledge workers’management strategies, core competencies and work performance—take the employees of Customer Service Department in some Telecom as an example
by: Shu-Mien Wu, et al.
Published: (2004) -
Explore the Typology of Service Failures and Service Recoveries for Airlines: Application of Serviceblueprint and Critical Incidents Technique
by: Chia-yu Tu, et al.
Published: (2012) -
Explore the Typology of Service Failures and Service Recoveries for Shopping Center: Application of Critical Incidents Technique
by: WANG,YU-HUNG, et al.
Published: (2016) -
The study of Service Quality、Service Failure、Service Recovery、and Customer Satisfaction—Take an example from the warehouse store in Tainan
by: Chen Jong Hong, et al.
Published: (2006)