| Summary: | 碩士 === 淡江大學 === 商管學院高階主管管理碩士學程 === 90 === Title of Thesis: A Comparative Study on Decision Making Approach in a Dilemma between Taiwanese and Italian Business Managers
Key word: decision-making style, decision-making approach, dilemma, international business management, cross-border comparison.
Name of Institute: Executive Master of Business Administration, Tamkang University
Graduate Date: June, 2002 Degree Conferred: Master
Name of Student: Chun-hsueh Chen 陳 俊 學
Advisor: Dr. Chu-ching Wang 王 居 卿 博士
Abstract:
Decision-making is the core of management and one of the most important empowerments to a business manager. A right or wrong decision will absolutely lead to a significant consequence on the rise and fall of a firm. During the past decade, internationalization of profit-oriented firms has been speeding up toward the growth of both business scale and scope, especially those in the U.S. and Europe who are to maintain their sustaining competitive advantages through large-scale merges and acquisitions across the borders. Thus, it always happens that the business managers in different countries after M&A have a difficulty to adapt themselves to a new corporate culture. Besides, the business managers inevitably fall into a trap of dilemma when making decisions based on somewhat insufficient information in the fast-changing internal and external business environments. The objective of this study is to make an intra- and an inter-national comparison on the business managers of Taiwan and Italy, and apprehend their similarities and differences of decision-making approaches in a
dilemma so that the forementioned management tensions may be eased.
By a survey, this study acquires 182 and 41 valid respondences from Taiwan and Italy respectively. There are several significant findings, i.e., the distribution of decision-making style of business managers in both Taiwan and Italy is quite similar, both skewing on the analytical style and most taking “thinking-first” approach when making decisions in a dilemma. The decision-making approaches of Taiwanese business managers in a dilemma are correlated to their decision-making styles — those with an analytical style take more “thinking-first” approach than other styles. There exists a significant difference of business managers’ decision-making approach in a dilemma between two countries — the Taiwanese take more (less) “thinking-first (doing-first)” approach than the Italian. The tendency of taking “thinking-first” approach in a dilemma by the Taiwanese male business managers with an analytical style is proportionally increased with their age. As to the descriptive comparisons, the Taiwanese male business managers relatively take more (less) “thinking-first (doing-first)” approach than the female, and the Italian male take more (less) “seeing-first (doing-first)” than the female. Taiwanese business managers with a conceptual style seem to take more “seeing-first” approach in a dilemma than those with other three styles. The top business managers in both countries seems to take more “doing-first” approach in a dilemma than the middle ones.
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