Artificial Neural Network for the Diagnosis System of Service Recovery - Fixed Network Industry

碩士 === 國立臺北科技大學 === 生產系統工程與管理研究所 === 90 === The characteristics of services include intangibility、inseparability、heterogeneity and perishability. Due to these characteristics, it is hard to make zero-defect services. Because service failure is unavoidable, service recovery can enhance customer satis...

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Bibliographic Details
Main Authors: Chen Wung Hsiling, 陳勇雄
Other Authors: Tu Chuang
Format: Others
Language:zh-TW
Published: 2002
Online Access:http://ndltd.ncl.edu.tw/handle/39119937597486577617