Artificial Neural Network for the Diagnosis System of Service Recovery - Fixed Network Industry
碩士 === 國立臺北科技大學 === 生產系統工程與管理研究所 === 90 === The characteristics of services include intangibility、inseparability、heterogeneity and perishability. Due to these characteristics, it is hard to make zero-defect services. Because service failure is unavoidable, service recovery can enhance customer satis...
Main Authors: | , |
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Other Authors: | |
Format: | Others |
Language: | zh-TW |
Published: |
2002
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Online Access: | http://ndltd.ncl.edu.tw/handle/39119937597486577617 |