The Empirical Study of Effectiveness and Relationship Between Quality System Elements in QS 9000 and Management Performance

• Main Authors: Liang Jen-You, 梁振祐
• Other Authors: Chen Yow-Mou
• Format: Others
• Language: zh-TW
• Published: 2001
• Online Access: http://ndltd.ncl.edu.tw/handle/28563275978324332713

碩士 === 東海大學 === 企業管理學系碩士班 === 90 === Abstract ： This study is attempt to realize the effectiveness and relationship between quality system elements in QS 9000 and management performance . According to the purpose of list below ： 1.To know about the company profiles in Taiwan that these companies have gotten the certification of QS 9000 . 2.To know the situation of quality system be executed in company after they have gotten the certification of QS 9000 . 3.To know the influence in effectiveness of management performance after they have gotten the certification of QS 9000 . 4.To know the relationship between quality system elements and management performance after they have gotten the certification of QS 9000 . After study we have got some conclusions list below ： 1.After T testing , we have found it is significant upgrade to execute the quality system elements after these companies have gotten the certification of QS 9000 .This means the QS 9000 requirement is help the company to build the quality system . 2.They have the positive relationship between these quality system elements . This means , to improve the one of quality system elements will not to trade off another . 3.It is effectiveness to management performance after these companies have gotten the certification of QS 9000 . 4.All of quality system elements are improve to the management performance of QA Division . For the other Divisions , they have different quality system elements are improve to the management performance . 5.These are 5 quality system elements are improve to the management performance of all Divisions . They are 「Management Responsibility」、「Document and Data Control」、「Corrective and Preventive Action」、「Servicing」、「SPC」