| Summary: | 碩士 === 東海大學 === 工業工程學系 === 90 === The complete Supply Chain Management provides the process integration model for the enterprise, and Order Management is one of the most important functions in the process integration, for the trade relation among the chain members begins with the derivation of orders and ends with receiving the payment for goods. The whole trade process involves the cooperation of different functions on both sides. In the complicated SCM, Order Management is a fundamental activity, and the enterprise is able to possess stronger and more powerful competing ability with rapid and efficient reacting ability to dealing with orders.
There are many different organization structures, system application program, and the protocol under the circumstances of many-to-many Supply Chain. When the enterprise delivers orders, there might be two problems：one is about the Data Format. Because of the different formats, the vocabulary and the format used need to be transformed before being applied. Another problem is about the process of dealing with orders. When preceding the delivery of order, the enterprise must achieve the immediacy and the interactions among operations, which means that there must some replying document being received after the enterprise delivers a document. The dealing process and the match of documents differ from enterprises, and in this situation increasing the uncertainty and the waiting-time for costumers would be possible.
In order to solve the problems above, this research will analyze how the Order Management integrates by applying RosettaNet as the standard of order format and dealing process；discuss the process corresponding to the internal Order Management System inside the enterprise under the norm of RosettaNet；also analyze the main module of Order Management System by ARIS；develop various functions and construct the architecture of Order Management System.
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