| Summary: | 碩士 === 國立中山大學 === 資訊管理學系研究所 === 90 === Abstract
This study is to discuss CSC electronic commerce development and application model under a structure of technological frame theory. The result shows consistency in the interpretations given by the three groups of stakeholders (managers plus salesmen, information technology staff, and clients) on CSC electronic commerce system''s nature of technology, technology strategy and technology-in-use (timeliness, accuracy, accessibility and ease-of-use). Though there is a little inconsistency in their interpretations on categories like priorities and resources, training, contents and policies for security and quality, it doesn''t cause a conflict. The most influential frame – dominant frame – generated from the top management''s dominant leadership and the clients'' high confidence and centripetal force in CSC are main reasons for the three groups of stakeholders to have a strong recognition. Another important discovery of this study is that trust and interpersonal relationship have crucial influence on CSC electronic commerce system implementation. In the future, researchers may try to adopt the perspectives of trust and interpersonal relationship to discuss their influences on information technology implementation.
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