Enterprise CRM IT Architecture Planning：A Study based on Capability-based Architecture
碩士 === 國立中山大學 === 資訊管理學系研究所 === 90 === Abstract While many enterprises nowadays building their customer relationship management (CRM) actively, it is still indistinct how to bring the advanced IT into current system and convert it to a feasible solution. Especially, the application of CRM system i...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2002
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| Online Access: | http://ndltd.ncl.edu.tw/handle/03731231179867831432 |