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• Main Authors: Song-Horng Wang, 王松弘
• Other Authors: Sheau-Hwa Chen
• Format: Others
• Language: zh-TW
• Published: 2002
• Online Access: http://ndltd.ncl.edu.tw/handle/42950904090640639914

碩士 === 國立東華大學 === 企業管理學系 === 90 === ABSTRACT As information technology develops and customer needs rise than before, enterprises must quickly respond to the change of market demand and smoothly integrate all upstream and downstream partners to maintain competitive edge. Enterprise Resource Planning (ERP), a set of software applications derived from Material Requirement Planning (MRP) and Manufacturing Resource Planning (MRPⅡ), integrates inside and outside information to carry out Supply Chain Management（SCM）and increase a corporation’s competitiveness. In spite of the mentioned advantages, ERP is costly and does not guarantee successful applications. The current study is two-fold: first, to find key factors when a corporation considers to implement an ERP system; second, to compare the key factors across different industries. Three hundred and fifty firms, ranked the first 1000 corporations in Taiwan, were selected as the study sample. Questionnaires were mailed to MIS (management of information system) divisions of the 350 firms. Ninety-six firms responded to reach a response rate of 27.43%. The results are summarized as follows: 1. Comparison of corporations that have implemented ERP as opposed to those not Through T tests, corporations that have not implemented ERP are more concerned with three factors. They are: the system’s integrating capacity, the system’s capability to provide timely decision information, and partners’ supporting ability. Factor analysis also indicates some differences. Non-implementing corporations are more concerned with the compatibility and customization of the ERP system. On the other hand, implementing corporations focus on consulting fees, system supplier’s reputation, phase-in time, e-commerce, corporation scale, and the degree of inter-department information sharing. 2. Satisfaction of ERP systems Analysis of variance illustrates that ERP satisfaction only differs among different size of ERP team within a corporation. However, based on the result of multiple regressions, no dimension can strongly explain ERP system satisfaction. 3. Comparison of key concern factors of implementing an ERP system between different industries The traditional industries are more concerned with system’s software expenses, system’s upgrading flexibility, and top management’s support ; while the hi-tech industries with the degree of corporation’s internationalization.