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• Main Authors: Jeng-Shin Chen, 陳政興
• Other Authors: Sheau-Hwa Chen
• Format: Others
• Language: zh-TW
• Published: 2002
• Online Access: http://ndltd.ncl.edu.tw/handle/44727091520217846974

碩士 === 國立東華大學 === 企業管理學系 === 90 === Abstract The purpose of this study is to explore the relation between work stress and job satisfaction among pharmacists of seven medical centers in the northern Taiwan. A structured questionnaire, work stress rating scale, was initiated by the author and thoroughly evaluated by experts for data collection. In total, 737 questionnaires were distributed and the response rate was 57.4%. Statistical techniques used included descriptive statistics (percentage and average), t-test, one-way analysis of variance, Pearson correlation, and stepwise regression analysis. SPSS for Window 10.00 was used for analysis. Study results are as follows: 1. About 70% of pharmacists are female, college graduates, without the burden of personal loans or dependents. Over half aged from 26 to 35, single, working at the same hospital less than 6 years, with a monthly pay between 50,000 to 70,000 NT. Dollars. Most of them work 41-50 hours weekly and currently have no plans for further education. 2. The stress scores range between moderate and severe stress. The top five rated work stress items are: administration errors, patients’ prolonged waiting time, patients’ long waiting lines at the counter, participation in clinical pharmacy services and heavy work load. 3. The job satisfaction scores range between the scale of “Unsatisfactory” and “Satisfactory”. The top five unsatisfactory items are overtime policy, participation in management decision making, incentive scheme, promotion policy and employee appealing policy. The most satisfactory items are work relations in the pharmacy department, academic activities, work relations among departments, professional development and management of controlled substance. 4. There is no significant difference among personal factors, according to the Work Stress Scale. However, these personal factors indicate significant difference among item groups. Pharmacists aged between 20 to 25 show lower work stress on the following three item groups: organization management, work environment, and personal reasons. Pharmacists with service length greater than 10 years show higher work stress on two item groups, namely organization management and personal reasons. 5. Pharmacists with junior college degree indicate higher job satisfaction than those of college or bachelor degrees. The former also show higher job satisfaction than the latter on organization management and development environment item groups. Pharmacists with service length of more than 10 years show higher job satisfaction than the others on the item groups of personal reasons, compensation/benefits and development environment. 6. There is significant negative relation between work stress and job satisfaction of pharmacists. 7. When stepwise regression is used for analysis and job satisfaction as the dependent factor, four factors show predictive power: they are college education level, in preparation for continuous education of personal characteristics and work environment and personal reasons of work stress. The total correlation is 42% with work environment as the highest score of 34.1%. Factors of personal characteristics are also correlated with various item groups of work stress. The correlation ranges between 16 to 38%. The above-mentioned study results show that the pharmacist’s highest stress source falls under the item group of “customer relation” and the lowest job satisfaction under “organization management”. Based on these findings, the following counteractions are suggested: Enhancing communication, stress management and professional training courses, manpower arrangement at rush hours, inviting employees in re-engineering organization strategy and policy. In addition, to reduce pharmacists’ time in providing consultation to patients, it is advisable to follow the national health authority’s regulation about clear written instructions on the medicine bags. Moreover, National Health Insurance Bureau should modify current insurance benefits structure in order to lower out patient numbers and thereby reduce pharmacist’s work stress. Finally, The hospital management should have regular interactions with the pharmacists in order to understand their work stress and job satisfaction so that the employee morale can be lifted and organization growth created.