| Summary: | 碩士 === 國立交通大學 === 科技管理學程碩士班 === 90 === Knowledge Management (KM) has played a critical role in the past decade. Most of KM articles, however, focused on the theory study without many operations and strategic aspects. This study attempts to analyze key success factors of knowledge management in an organization by using AHP and Fuzzy Multi-criteria Evaluation Approach. After reviewing the literature, we use an Analytical Hierarchy Process (AHP) method to determine the weighting of 4 dimensions and 16 criteria by categorizing the evaluators into 3 groups of management class, research engineers and planning administrators. It further considers the possibility of “fuzzy logic” in making the subjective judgement, and applies a fuzzy multi-criteria evaluation of the satisfaction level of KM operators at ITRI and several high-tech companies in the Hsinchu Science-based Park. From the results of the study, we suggest that the criteria of information networks, such as KM architecture design, data indexing, on-line learning and coordination mechanism be strengthened for the companies who wish to adopt KM to upgrade corporate performances.
This study performs a strategic implication analysis for the knowledge management in dynamic models. It applies the model of strategic analysis, which consists of three dimensions: industrial environment, organizational competence and co-opetition management. The prime goals of this study are two folds. First, disentangling the mystery of knowledge management. Second, providing the best solution toward the implementation of KM strategies.
This research concludes that the model presented herein provides sound theoretical and practical frameworks for strategic analysis. Furthermore, the analytical structures and procedures of macro-environment, industrial settings, organization of enterprises, and supply-demand conditions require effective data collection. This study also explores and facilitates crucial factors to be embedded in the analysis of knowledge management strategic model. To achieve this purpose, this paper employs a generic model to explore the strategies of knowledge management of ITRI from analysis point of view, with emphasizing the core and competitive techniques and outside constraints of ITRI.
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