| Summary: | 碩士 === 國立交通大學 === 科技管理所 === 90 === This study aims at developing a process-oriented model to measure the performance of knowledge management. The model provides not only what to be measured but also how to measure the practice of knowledge management. Moreover, it categorizes knowledge management activities into different stages of the life cycle. Furthermore, this study analyzes the strategic objectives of knowledge management and shows, in case studies, how knowledge management activities proceed in different strategic objectives. An implementation model of knowledge management can be obtained.
From the analysis and introduction of this study, an integrated knowledge management system is composed of five components: (1) organizational objectives and strategies, (2) knowledge process, (3) information technology, (4) management system and organizational culture, (5) learning and feedback. These components are the bases of measuring knowledge management in an organization. Addtionally, five strategic objectives of knowledge management are: (1) reducing costs and improving the quality, (2) building best practices, (3) becoming a learning organization, (4) repositioning the business, and (5) developing innovative products.
The conclusions are as follows:
1. Performance measurement should be objective — oriented. The organization shall develop the criteria of measurement according to its problems or objectives.
2.Because of different strategic objectives, for each organization to implementating knowledge management should emphasize on diverse dimensions.
3. Knowledge management is a means to reach objectives. Not only “Knowledge” itself is important, the assistance of management system, organizational culture, learning and feedback are also significant as well.
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