On the Organization Change and Service Quality of the Post in Taiwan

• Main Authors: CHANG SHUI HSIANG, 張水興
• Other Authors: 江明修
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/7m9cn9

碩士 === 國立政治大學 === 行政管理碩士學程 === 90 === Confronting the keen competition of globalization and liberalization in the world , each advanced nation propels the renovation of its thoughts and strategies , The post office in Taiwan follows this trend and has been searching for a way to strengthen its global presence , break through difficulty and increase the competency and the quality of its service through organizational change , The important key of organizational change is a reform of concept , Organizational change in Taiwan’s post office primarily presents the mentality of business management , therefore it could set up a renovation , flexible and adaptable enterprise in order to reinforce its service quality , resource management and competency , This thesis will discuss the organizational change and the service quality of the public and the employee’s attitude . Six chapters based on this study are as follow： Chapter Ⅰ Is the introduction , which explains the emotivations and the objectives of research , It also describes the research scope as well as defines the approach ,and methodology。 Chapter Ⅱ Is an analysis of theory , It discusses the theory of organizational change .and the service quality。 Chapter Ⅲ Focuses on the status of Taiwan post office management. facing challenge and the background of reform and the profiles of organization change in the post office from different nation。 Chapter Ⅳ Design of research，included the structure of analysis，the concept establish and the case introduction。 . Chapter Ⅴ Development Chapter Ⅵ Conclusion .