A Study of Knowledge Management Model on the basis of ISO 9000 quality assurance systems

• Main Authors: Ding-Yeu Chao, 趙定宇
• Other Authors: Shu-Wen Chang
• Format: Others
• Language: zh-TW
• Published: 2001
• Online Access: http://ndltd.ncl.edu.tw/handle/89852106767628702121

碩士 === 東海大學 === 工業工程學系 === 89 === The enterprises must build up a “knowledge-based” infrastructure in the 21st century. Knowledge has become the most important assets. As a result, the ability to manage knowledge effectively and increase the company’s value have become the very important issue in the age of competition. We discover the existing knowledge management model lack of “popularity” and “simplicity” during the research. To solve the problem, we propose to use ISO 9000 quality assurance system as a foundation for developing knowledge models, since this system has the knowledge management function itself and is very popular in Taiwan. However, there are few researches of knowledge management model regarding ISO 9000 quality assurance system. We therefore first establish the propositions and discuss its “quality policy”, “document”, “audit”, and ”training”. We use case studies to demonstrate the propsition and understand how enterprises apply the concepts. Finally, on the basis of analysis of the theory and the result of the research, we develop a knowledge management model includes collecting, resuing, organization learing, and creating business value. The research results not only enforce the knowledge management theory, but to provide the successful adapters of ISO 9000 with reference resources.