The Relationships among the Employee Empowerment, Service Behavior and Service Quality in the Tourists Hotels
碩士 === 中國文化大學 === 觀光事業研究所 === 89 === The purpose of this study is to investigates the relationships among the employee empowerment, service behavior and service quality. First of all, we examine the casual relationships between employee empowerment and service quality. Then we examine the mediatin...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2001
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| Online Access: | http://ndltd.ncl.edu.tw/handle/44709985797830750435 |