Ontology-Based Solution Integration for Internet FAQ Systems

• Main Author: 朱毓君
• Other Authors: 何正信
• Format: Others
• Language: zh-TW
• Published: 2001
• Online Access: http://ndltd.ncl.edu.tw/handle/31370054147588078906

碩士 === 國立臺灣科技大學 === 電子工程系 === 89 === Current web information retrieval systems usually provide overwhelming information that covers all kind of domains, which usually causes the user to spend more time in selecting really needed information. This thesis proposes the concept of information integration to provide high quality and meaningful information for users. It describes in detail how an information integration system uses domain ontology to help solution extraction, cleaning, and integration to answer frequently asked questions. The system contains two phases, including solutions pre-processing and storage, and solutions integration and presentation. The former takes care of solution extraction, data cleaning, and representation unifying using the wrapper technique that contains a solution parser, a solution cleaner, and a solution transformer. A database manager is responsible for managing the storage and accessing of all solutions. It is also responsible for checking webpage classification in order to invoke the website model maintainer to properly maintain the classification of webpages or websites. The latter handles solution integration and presentation to the users. Our experiments show that with domain ontology, solution pre-processing and integration, the system can indeed provide high quality and meaningful information for the user.