Factors affecting user satisfaction on Intranet ---case study: 7-11

• Main Authors: Lin-Yee Young, 楊令儀
• Other Authors: Gary Hu
• Format: Others
• Language: zh-TW
• Published: 2001
• Online Access: http://ndltd.ncl.edu.tw/handle/61527161314593244278

碩士 === 國立中山大學 === 企業管理學系研究所 === 89 === Abstract As the widespread use and company dependency on Intranet increase, so does the need to assess their value and to ensure implementation success. As a new technology, Intranet success may be affected by the general level of awareness and experience of IT networking in the user population. This study examines the factors which have been proposed in the literature to account for new IT systems and apply them to Intranet. This study identifies and empirically tests five major variables as determinants of Intranet success, in this case measured in terms of user satisfaction. This result clearly supports the hypothesized relationships and suggests the need for Intranet project managers and top management to pay special attention to these determinants of Intranet success. According to the result, Intranet success is directly positive to the quality of Intranet, degree of management support, degree of user participation in Intranet development, computer self-efficacy of users, service provided by the IT center, as each has been defined in this study. Among those five variables, the quality of Intranet and computer self-efficacy of users are the most critical factors affecting user satisfaction on Intranet. In addition, degree of user participation in Intranet development is also a moderating variable between degree of management support and user satisfaction. A set of those five factors is found to account for 61.4﹪of the variance in user satisfaction on Intranet. As for users’ attributes, such as age, seniority and computer experience influence the perception of Intranet as well. Based on the results, some recommendations are proposed for Intranet project managers and top management to enhance user satisfaction on Intranet and to shape an advantageous environment for Intranet development, including: improving the five factors mentioned above and increasing users’ ability to use Intranet according to users’ attributes, such as age, seniority and computer experience.