| Summary: | 碩士 === 國立中山大學 === 人力資源管理研究所 === 89 === Abstract
The fever of knowledge management (KM) has lasted since the end of 20th century. KM won’t be just a fever of management for a short while. It will be the key managerial element to establish the competitiveness of organizations. The research of KM in the last decade is forming the frame of KM. The micro-research focuses on analyzing a specific factor of KM and the macro-research focuses on building up the frame of KM from different points of view.
The purpose of this study is to analyze the relationship between these enabling factors of KM and the way that they interact with each other, and to understand the way of these enabling factors operating in the level of individuals, teams and the whole organization. This study integrated these enabling factors and built up the framework of these enabling factors. This framework can help organizations to exam the existing KM within their own organizations when they are trying to establish the enabling system of KM.
The conclusions of this study are as follows: 1. Organizations must carry out KM with the control of enabling factors. In the enabling system of the organization, these enabling factors are interdependent and come into the social ecology of the organization. 2. The enabling system of KM is led by the knowledge strategy and must be reconciled with the goal of the knowledge strategy in order to create better effect. 3. A complete KM enabling system includes knowledge strategy, organizational culture, organizational structure, hardware environment and norms, and human resource policies. 4. Organizations use KM enabling system to influence the knowledge behaviors of individuals and the knowledge process of teams. 5. Most of the influence of individuals and teams on KM enabling system is knowledge strategy and organizational culture. 6. The aim of KM is to strengthen individual knowledge behavior. And the change of individual knowledge behavior is one of the enabling factors in the whole KM operation. 7. The individual knowledge behavior will influence not only the design of the KM enabling system but also the team knowledge process. 8. Team is the main operational unit to establish the key competitiveness of organizations. Furthermore, the team operation is also one of the KM enabling factors.
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