Knowledge management process based on ISO 9001: 2000 standard

• Main Author: 黎義麟
• Other Authors: 朱慧德
• Format: Others
• Language: zh-TW
• Published: 2001
• Online Access: http://ndltd.ncl.edu.tw/handle/27536653560799508702

碩士 === 國防管理學院 === 資源管理研究所 === 89 === The characteristic of enterprises in Knowledge-Economy era is an intangible product taking the place of the traditional tangible product. For enterprise, knowledge is not only one of the traditional resources but also among its most important resources. Knowledge has become the basic of enterprise or personal competitive advantage. So knowledge management will become a core competence in every enterprise. Lots of enterprises carried out the KM project were totally inadequate. The reason apparent doesn’t have an exact goal, inadequate planning, a lack of a certain person responsible and didn’t meet customers needs. Therefore the enterprise was a failure. The ISO 9001:2000 management model is based on “management responsibility”, “resource management”, “process management” and“ measurement, analysis and improvement”. It’s the best BPR (Business Process Reengineering) paradigm which emphasizes a customer-oriented, process management module, continual improvement theory, and specific requirement. This paper integrates the KM and ISO 9001:2000 quality system being put into a KM process (identify, gain, share, store, use, common share and create) and to propose an enterprise to carry out the quality and effectiveness. It will do so, by using the “plan”, “do”, “check” and “action” four stages to purse the organization KM process to make the decision maker (user) acquire the knowledge at the right time and in the right place. It will then advance the organizational competition.