| Summary: | 碩士 === 國立東華大學 === 公共行政碩士在職專班 === 89 === Quality Control Circle (QCC) is originated from the important tool for quality management , it is for respecting the human nature ,stimulate the potential , improve organization quality ,to reach the goal of solving problems , continual improvement and satisfied customers . There are successful cases in private departments , and it has been introduced by many public organizations domestically, however , it is still not expanded yet , but with the receding trend. Thus , this study takes the individual case of state-run enterprises fully implementing QCC , the region 8 management section of the Water Company as the research object , discuss the advantages and difficulties of QCC being implemented in public organizations, and try to solve it. Based on it, it aims to improve the efficiency and effect of public organizations , and respond customers’ demand.
This study collect and discuss extensively over the QCC’s organization, operation , tool , technique and the research object’s actual planning , proceeding , and results etc. data , and based on the static data of individual case , collect , analyze , discuss through document analysis method , for data preparation, to conclude the key elements, to carry out interview of all QCC chiefs by half structure design, to understand how they are promoted. The study concludes the interview results into 29 key factors , and formulate closed questionnaire , to carry out questionnaire survey of all participating QCC members . Process , analyze the results through SPSS For Windows 8.0 frequency distribution etc. , and then carry out study and discussion.
The research results are summed up as the following:
I. Quality control planning
1.Lack of organizations overall quality planning, and supervisors at different levels didn’t put emphasis on and give support.
2. The QCC is not formed combined with the organization’s characteristics, and lacks of independent activity period.
3. Education and training are universally insufficient, and the lecturers inside the organization are not inadequately cultivated
II. Activity execution.
1. Unit supervisor is suitable to act as the QCC chief, but member’s participation is not active.
2. Members decide the activity theme, and acknowledgement of the activity results.
3. The activity results should be published, and increase visiting opportunities.
III. Activity assessment
1. Provide reward based on the extent of the activity results’ contribution to the organization.
2. Reward to results is mainly based on incentive, and the examiners are effect oriented.
3. Emphasize the members’ expectation on future activities
Based on the above research findings, the following principle suggestions are raised, expecting for the reference of public organization in QCC application.
I. Recommendations to organizations
1. Organization should formulate overall quality planning, and then bring into the QCC.
2. Formulate related regulations, and establish special program reward system.
3. Strengthen QCC intellectual capability education, training, cultivate quality control teachers, and issue the results openly.
4. Hold visiting and emulation, increase learning opportunities and examination work.
II. Recommendations to individual
1. Supervisors of different levels should participate actively, support and give emphasis.
2. Establish problem realization, implement proposal system, take on initiative in learning, and expand participation.
III. Recommendations on future study
Expand the research objects to each domestic public organization departments, units that apply QCC.
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