| Summary: | 碩士 === 國立交通大學 === 工業工程與管理系 === 89 === In the past, efforts to enhance safety have focused on approaches to improving pilots’ performance while cabin crew’s performance was often overlooked. In fact, cabin crews play an important role during flight. They conduct in-flight service and are responsible for cabin safety, i.e., to operate cabin equipments, to detect safety-related events, to report events, and to make decision and to take appropriate actions to these events.
The purpose of this research is to developing a safety audit checklist for cabin crews. The development of this checklist is based on theories and practices of human error, crew resource management training, and system safety management, so that, we can control potential hazards and to improve flight safety through applying this checklist. This checklist is built up by standard operation procedures of cabin crews and lists all those safety-related operations to be auditing items. The key auditing-points for auditors are those countermeasures for cabin safety issues derive from human factors.
By applying this checklist, the management can evaluate the order of severity of cabin safety issues and the capabilities of cabin crews to cope with special situations. Airlines can discover the error types and error tendencies of cabin crews through analyzing auditing findings and then achieve the objects of avoiding errors、trapping errors and mitigating consequences of errors in job.
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