| Summary: | 碩士 === 銘傳大學 === 管理科學研究所 === 89 === Abstract
This paper demonstrates how the institutes that provide postpartum service can effectively apply QFD methodology to improve service quality itself. The new industry is designed for lying-in women in our new social structure after NDP has rapidly grew. Since companies about this business are struggling to stay on the battlefield, corporations are eagerly to rebuild its operation process and reallocate resources. Therefore, companies believe when it''s going through comprehensive improvement can effectively and efficiently gain its revenue margin and completion power more than the others.
This research applies QFD methodology on postpartum service business. In order to hear voice of the customer, Managers can capture customer requirements and translating these into requirements that must be met throughout the ''supply chain''. The result of using QFD is a new set of target values for designers, production people, and even suppliers to aim at in order to create the product desired by customers.
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