A Research on the Relationship between the Types of Call center and Customer Relationship Management Strategy -Case Study of Service Industry
碩士 === 中原大學 === 企業管理研究所 === 89 === As the global competition become more and more intense, together with the fast developments of IT and business management tool, many enterprises in nowadays need to face the internal and external problems, especially in customer-related issues. As a result, the est...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2001
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| Online Access: | http://ndltd.ncl.edu.tw/handle/24198146578858500609 |