| Summary: | 碩士 === 淡江大學 === 管理科學學系 === 88 === Abstract：
In order to survive in the much complicated situation such as rapid progress in science and technology,shorter life cycle of products, multified customers needs,the nowadays business has to keep up with the change in environment to improve the business that can provide adequate product in time and achieving customers satisfaction.
The purpose of this study is to establish the supply chain management(SCM)model and the quick response(QR)technique as the result on business process reengineering.
For establishing a SCM model,The key customer of the key products and the key work flow process in the supply chain of key products are found out.
In the study,the beauty and health food business and the drugstores are taken as the cases of illustration.
Through interviewing with the top manager of these businesses, key products and key customers are determined according to their annual sales,then KJ method and ABC method are applied to find the key work flow process.
The above process are analysed by using SCOR and are improved by using quick response technique,and finaly the SCM analyzing model is established.
In this study, the objects contains four members,namely,upstream and down stream shops, branches and customers.
There are five objectives in this study：(1).to find the key
Product of the Business；(2).to find the key customer from the
key product；(3).to find the key operation procedure of the SCM
from the key customer of the key products and to improve it；(4).to
adopt the technique of the QR from the key operation procedure；(5).
To establish the performance analysis model of smooth SCM.
After analyzing the two operation cases ,the obtained results are as follows:
(1).To propose the planning job for establishing the whole SCM model for the Business.
(2).To provide the SCM performance analysis model and the improving method for the business.
目 錄 I
圖目錄 III
表目錄 IV
第一章 緒論 1
1.1 研究動機及目的 1
1.2 章節結構 2
1.3 研究範圍與限制 2
1.4 研究方法及研究流程 2
第二章 文獻探討 5
2.1 企業流程再造 5
2.2 企業作業流程管理 7
2.3 供應鏈(Supply Chain,SC) 10
2.4 供應鏈管理(Supply Chain anagement ,SCM) 15
2.5 SCM的績效指標與效益【15】 24
2.6 相關文獻整理 26
第三章 SCM績效分析模式之建立及QR技術之導入 30
3.1 SCM績效分析模式 30
3.2 KJ群島法【2】 39
3.3 ABC法 40
3.4 供應鏈作業參考模式(Supply Chain Operation Reference Model,SCOR) 41
3.5 快速回應(Quick Response，QR) 44
3.6 SC管理過程與管理內容QR技術之建立 46
第四章 產業個案簡介 53
4.1 個案產業分類 53
4.2 美容及營養食品產業結構、通路及特性 54
4.3 西藥業產業結構、通路及特性產業結構 60
第五章 供應鏈管理模式與快速回應技術建立之個案研究 62
5.1 A公司簡介 62
5.2 B藥局簡介 87
第六章 結論 97
6.1 結論 97
6.2 後續研究建議 100
參考文獻 101
附錄一 訪談問卷 106
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