| Summary: | 碩士 === 國立中山大學 === 資訊管理學系研究所 === 88 === Because of changing customer requirements and increasing introduction of new products, the retailer’s inventory has to be reduced. In addition, the supplier is facing the problem of more frequent delivery in small batch. All these give rise to the demand for Distribution center（DC）. In addition to the study of logistics facilities, logistics information system（LIS） plays an important role to improve the efficiency of physical distribution.
Various market environments require different kinds of DC. The services and operational processes provide in each DC will depend on the orientation of the DC. The differences are to be reflected in the LIS requirements.
The findings of this research indicated that both scale and organizational form have contributed to the variation in LIS. The DC that is large in size is often the logistics department of a big company; furthermore, the DC that is small in size is often a third party logistics company. Hence small DCs, while concentrating on the logistics function, do no need the function of purchasing. Large DCs have better performance record in using database, electronic bulletin board system, telephone conference, and video conference. By comparison, small DCs have better use of common distribution network and common information system. In general, problematic internal and external integration, and lack of flexibility are prevalent phenomena in the implementation of LIS.
Suggestions could be made that integration with other type of information system is to be emphasized for large DCs. Small DCs, while falling short of resources, will need to form alliance with their partners, which can provide better information resources for daily operations.
The user interface of LIS had a significant impact on user satisfaction, and user satisfaction in turn affected the competitive advantage of DC. This indicated that both user interface and user satisfaction should be highlighted in designing LIS. A LIS should be directed to meet user friendly purpose and strategic position in the market, which will exert the system function fully and achieve competitive advantage for the company.
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