The emotional labor, rules and socialization of mediating role: The case of advertising account people
碩士 === 國立中山大學 === 人力資源管理研究所 === 88 === The growth of service industry enhances the importance of emotion issues in organizations. In the light of increasing interest in organizational emotions, previous studies focused on how front line staffs work. However, employees who play mediating role perfo...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2000
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| Online Access: | http://ndltd.ncl.edu.tw/handle/99869088888657127853 |