| Summary: | 碩士 === 銘傳大學 === 管理科學研究所 === 88 === The companies’ performances depend on how much the employee’ inputs in the property-insurance industry. The most important resource of the companies’ competitive advantages depend on if employee perform the organizational citizenship behavior. Inspiring the employee to perform organizational citizenship behavior becomes the managers’ most job, because the employee who are influenced by the cognitive and job attitudes.
After reviewing the reverent research, the essay proposes the procedural justice explaining the property-insurance employee’s cognition. Building the theoretical model about the organizational commitment, trust, and organizational citizenship behavior. And it also used questionnaires collecting from the 648 business offices in Taiwan and got 195 replies to test the research constructs.
.The data was analyzed by LISREL mode and the results showed as below: there are positive relationships among procedural justice and organizational commitment, trust, and the organizational citizenship behavior. There is positive relationship between trust and organizational commitment. And there is also positive relationship between organizational commitment and organizational citizenship behavior. However, the direct path from trust to organizational citizenship behavior is not significant. Through empirically examining, for inspiring organizational citizenship behavior of members of property-insurance companies, the managers should pay more attention to procedural justice, organizational commitment and trust of the employee will be improved.
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