Evaluation Indexes for Hospital Implementing Quality Improvement Activities

• Main Authors: Chin-Kun yung, 楊錦坤
• Other Authors: Cheng-Fanf Hung
• Format: Others
• Language: zh-TW
• Published: 1999
• Online Access: http://ndltd.ncl.edu.tw/handle/63867475315385411348

碩士 === 國立雲林科技大學 === 工業工程與管理研究所 === 87 === The goal of this research is to help hospitals evaluate the implementing quality improvement activities in order to provide managers of hospitals with basis for improvement. This research compiles 39 items for evaluation that are collected from the successful and failure factors of TQM in circles of medication and academics. We survey 240 people working in Provincial Yunlin hospital to self-evaluate how the TQM works and practices in this hospital. 174 of them return the questionnaires. From the factors analysis of the 39 items, seven indexes are chosen and those include “managers’ commitment”, “efficiency of educational training”, “the practice of new methods for improvement”, “employees’ attitudes toward enforcing the new methods”, “the use of quality team”, “internal communication”, and “the work load”. In Provincial Yunlin hospital, the aspect of managers’ commitment scores 3.72 which is the highest, while the aspect of the practice of new methods scores the lowest, only 3.07, and that shows the managers should put more emphasis on the practice of new methods for improvement. In addition, employees consider the main reason for them to put themselves in the quality improvement activities is for the future of hospital. On the contrary, the reason to stop them from doing so is because of the increase work load due to quality improvement activities. Therefore, to make employees continuously put themselves in quality improvement activities, to get great efficiency, and to provide the public with better service, it is necessary to help employees overcome obstacles and turn the temporary extra load into future benefit of the customers and providers.