The Effects of Incentives System Satisfaction Stage on Commitment Variable, Organizational Jsutice And organizational citizenship Behavior: In the context of Automobile Repair Industry.

• Main Authors: Tom-Ming Lin, 林桐銘
• Other Authors: Ing-Chung Huang
• Format: Others
• Language: zh-TW
• Published: 1999
• Online Access: http://ndltd.ncl.edu.tw/handle/61502427496534945309

碩士 === 國立中山大學 === 人力資源管理研究所 === 87 === Facing the rapid and tremendous macro-environment change. The working life quality of the organization''s employees, their enthusiasm and satisfaction with their jobs, and their sense of fair treatment all have significant immpacts on the firm''s productivity, quality of customer service, reputation, and survival. Therefore business ahve to focus on promoting their competitive advantage and sounding their structure to assure the success in the future, of which the incentive is always the main struggling issue. In short, work behavior of employees in the organizations is one of the mot imortant key successful factors for organizations. Other than in-role behavior, employee''s active, creative and spontaneous work behaviors will promote the efficiency of organizational functions an dservice quality. This kind of spontaneous and helpful work behavior is called as organizational citizenship Behavior(OCB). In view ofTaiwan has entered the age of service economic since 1988 because of the great growth of BNP in service industries. This research, titled as "Incentive System in Service industry", is an exploratory research which intends to look int the employees satisfaction stage in service industry. The present study investigates the relationship among SSIS, commitment variable, Organizational Justice and OCB, int he context of automobile repair industry. On the basis of modified Job Enrichement Model developed by Hackman & oldham(1980). This study establishes a theoretical framework with adding a new variable, Organizational Justice. The sample is coollected from the source of employees and supervisors. The rate of usable returned questionnaries is 76%. Through the analyses, the present sutdy finds that: 1.. All the dimensions of SSIS have direct effect on commitment variable. 2. The institutional incentive dimension of SSIS has posisitve impact on the egeneralized compliznce behavior dimension of OCB. 3. the commitment variables ahve direct effect on the generalized compliznce behavior dimension of OCB. 4. The organizational Justice has positive impact on all the dimensions of SSIS and commitment variable. 5. The institutional incentive dimension of SSIs ahve significant prediction effect on scustomer commitment, an dinterpersonal incentive dimension of SSIS have significant prediction effect on commitment variable. 6. The interpersonal incentive dimension of SSIs and customer commiement of commiement variable has significant positive influence effect on altrusim behavior dimension of OCB. 7. The institutional and interpersonal of SSIS influence generalized compliance through the mediation of commitment variable. 8. All the dimensions of SSIs ahve significant interaction influence effect on commitment variable through the contingency perceived of organizational justice. Based on the above results, the present study offers suggestions to the practicers in automobile repair industry. besides, some suggestions for future study will be offered also.