A Study of Integrating Quality Function Deployment and Diagnosis Theory with Two Kinds of Quality Operation Model

• Main Authors: Shiaw-Chang Wu, 吳孝昌
• Other Authors: Tsai,Shyang Jyh
• Format: Others
• Language: zh-TW
• Published: 1999
• Online Access: http://ndltd.ncl.edu.tw/handle/94485271738980607205

碩士 === 國防管理學院 === 資源管理研究所 === 87 === Quality is fitness that means it can satisfy customer''s requirements. Using Quality Function Deployment（QFD）to transfer customer''s voice into quality characteristics and controlling the key quality characteristics thoroughly could produce high quality production. Traditional Shewhart control chart can be a independent oversee statistical tool for only one characteristic production process, therefore it''s preventable function is limited. The cause-selecting control chart from diagnosis theory with two kinds of quality, not only can control the production processes but can tell us where the problems are. It also can make difference from quality responsible of present production process or last one, and take correct actions right away. In this research we try to use the third stage production processes program HOQ in QFD, to calculate weight of relationship matrix and cor- relative matrix. In order to get items and objective value of process key quality factor and its correlative intensity. Combine with cause-selecting control chart of diagnosis theory with two kinds of quality in practical production processes to verify the objective value and its correlative intensity, to ensure effective oversee and diagnosis unusual situations can feedback correct in time. What''s more can enhance productivity and reduce cost. Using an example to verify and analysis. The results show the cause-selecting control chart does has diagnosis effects especially to those unusual situations with high relative production processes, in the meanwhile can afford more news of judgements and decisions to feedback production processes program HOQ. To verify and correct the items and objective value of production process key quality factor,and its correlative intensity have positive effects. At last we will bring up the conclusions and the research of feature in this writings.