Investigating the proper strategy of using Total Quality Management approach on higher education by evaluating the present quality status of the campus-using Fu-Jen University as an example

• Main Authors: David Chien, 簡大為
• Other Authors: Si-ling Lin
• Format: Others
• Language: zh-TW
• Published: 1999
• Online Access: http://ndltd.ncl.edu.tw/handle/68752853749246844555

碩士 === 輔仁大學 === 管理學研究所 === 87 === In order that the great effect of Total Quality Management is obvious in the business realm, recently a lot of educational organization abroad has begun to endeavor to apply TQM onto the educational environment to react well against economic depression ,government tax pressure and budget cuts.In order to investigate how to apply TQM on to higher education, this thesis introduced the real example of Oregon State University,and by refering to the basic standards and morality of the quality awards of Japan,the U.S. and Taiwan,and as an example,questionnaire is made to gather the attitute and the subject feeling of the present quality status of the members of Fu-Jen University,including the students,the professors and the other staff of the college. The main matters to gather include: 1.affect(to value the power of affect on his learning,teaching and work) 2.responsibility(the commitment to learning,teaching and work) 3.initiative(the degree of initiativeness of the learning,teaching and working environment) 4.need to change(the need to change of the learning,teaching and working environment) 5.satisfactory or not(whether he or she is satisfactory with the environment) 6.teamwork(the probability of teamwork of the learning,teaching and working environment) 7.quality focus(the commitment to quality of the group the person belongs to) the result of the questionnaire is as follows: 1.The score of student of Fu-Jen University is highest on "responsibility" and "initiativeness", lowest on "the need to change" 2.The score of professors of Fu-Jen University is highest on "responsibility" and "quality focus", lowest on "the need to change" 3.The score of staff of Fu-Jen University is highest on "initiativeness" and "quality focus", lowest on "the need to change" 4.Of all the student,on "quality focus" male is obviously higher than female.on "affect","initiativeness", and "satisfactory or not" there exists obviously differences. 5.Of all the professors,there is no difference on all population variables. 6.Of all the staffs, on "quality focus" female is obviously higher than male,and the group of age 31-46 is higher than 37-42. 7.There are obvious differences between the score of students,professors and staff.The score of students are all obviously lower than the score of professors and staff. The score of professors, except on "initiativeness",exists no obvious differences. 8.There are 59.57% of students who has had experience of being any main member of afterclass activity clubs or being in teamwork with other people.On all population varibles,except the age group of "older than 25 years old", people who has had such kind of experience are more than those who hasn''t had such experience.The will of joing any teamwork if necessary in the future is obviously higher of those who has had experience of teamwork.