| Summary: | 碩士 === 淡江大學 === 教育資料科學學系研究所 === 86 === The purpose of the study is to research and evaluate the satisfaction fac
tors of users'' retrieving behavior, to what extent users'' requirement would be
satisfied, while using the INNOPAC OPAC, and the interaction between users and
the system. Furthermore, the findings is intented to provide some suggestion
to improve the performance of the system and library service in order to meet
the users'' needs. The 100 sampling interviewees of the survey, 20 of which
are librarians, 80 of which are readers, are selected from the four National
Universities(NTU, NCCU, NTNU, YM)in the Northern area. The
research is conducted
by the methods of interviewing and questionnaire, revealing that most of the
interviewees think the OPAC system positively for its being convenient, easy to
use and effieient. The key satisfaction factors are summarized
as below:1.Access
Point:(1)"Title": easy to use; (2)"Author": easy to use;
(3)"Author/ Title Search"
: limit the scope of retrieving and recall precisely;
(4)"Subject": retrieve the
relevant information to users'' research; (5)"Keywords":
simple to learn; (6)"Call
Number": accuracy of retrieving result; (7)"Others": speedy.
2."Repeat Previous
Search": time saving without repeating key in.3."View Your Own Circulation
Record": convenient by providing personal profile.4."Connect to
Another Databases
": convenient and time saving.5."Reserve List": definite result of searching.
6."Library Information": Keep up date with current news and
information of library.
7."Z39.50 Broadcasting": convenient to access multiple databases simultaneously
at real time. Suggestions:1.Improve the design of indexing.2.Better the user''s
guide.3.Enhance the function of on-line help.4.Upgrade hardware equipment.
5.Perfect the accuracy of item records. 6.Strengthen communication channel with
end users.
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