A Pilot Study of the Implementation Model of TQM for the Technological R&D System - An Empirical Study of Non-profit R&D Organizations

• Main Authors: Lin, Yan-Shing, 林燕星
• Other Authors: M.-T. Wang
• Format: Others
• Language: zh-TW
• Published: 1998
• Online Access: http://ndltd.ncl.edu.tw/handle/36302488083043072861

碩士 === 國立臺灣大學 === 工業工程學研究所 === 86 === During the past decade, Taiwan has been experiencing the ever-increasing pressure from the continual deregulation of the world economy, crucial demands for ecological and environmental protection, severe concerns for intellectual property rights, the rapidly approaching information era, competitors among Asia''s newly-industrialized nations, etc. In addition, Taiwan''s economical industrial structure has been turning from traditional labor-intensive to brain- and capital-intensive high-tech industry. High-tech exports have grown to a quarter of total exports in recent years, and Taiwan has become the leading manufacturer of several high-tech products. These facts demonstrate the development of high-tech industry is the key factor in maintaining the nation''s future competitiveness. Nevertheless, the lifeblood of the development of high-tech industry stems from two vital impetuses: elaborating on research and development of emerging advanced science and technology, and maintaining a leading edge at frontline of the high-tech counterparts. These trends further highlight the importance of the creativity and application of new science and technology to industrial applications. The objective of this research is to conduct a pilot study to explore the influence of the factors of R&D organization and characteristics of operation on implementation TQM for R&D organization by empirical survey and interview. According to the research results, suggestions were offered to technological R&D organization as a reference of implementation of TQM. In this study, the factor analysis, Pearson correlation, stepwise regression and T-test are adopted to examine the relationship between the TQM-driven indexes and the following three characteristics: R&D organizational climate, organizational structure, and quality management. Two major sizable R&D organizations, A: a quasi-nonprofit unit, B: a government-sponsored non-profit unit with two times personnel of A, have been selected as the testing subjects. In the questionnaire survey of this research, 200 higher level executives have been selected from the A unit with 44.5% return rate during one month period, and 400 from B unit with 38.0% return rate during two and a half month period. The main conclusions of this research are in below: 1. The eight constructs for setting up the critical factors of TQM-driven indexes are process quality management, human resource management, custom satisfaction, information management, organization action, strategy and policy, satisfaction of society, and continuous improvement. 2. Initiative and proactive, adventure and competition, degree of adapting innovation, emphasis of effects and achievements, empowerment and responsibility, and team work and cooperation are comprised of the six major constructs for setting up the critical factors of organizational climate. 3. The three primary constructs for setting up the critical factors of organizational structure include degree of documentation, independency of R&D, and the hierarchy of organization. 4. Pretest quality management, R&D quality management, risk management, and technical transformation management are summarized as the four constructs for setting up the critical factors of R&D quality management. 5. Good organizational climate facilitates the implementation of TQM and practice of total quality culture. 6. The fitness of organizational structure guarantees the successful implementation of TQM. 7. A suitable system with excellent quality management characteristics enhances effective implementation of TQM.